Case Studies


One of Canada’s leading retailers, Toys“R”Us Canada employs over 4,000 staff in 82 stores nationwide. As part of its digital transformation strategy, following its recent restructuring, the retailer committed to…
Pete Connolly
September 17, 2019

What’s really in it for me?

“Everybody is different” or “Not everyone wants the same thing” - a couple of the regular quotes that we hear connected to customer-centricity, customer loyalty and customer 360 programmes. These…
Pete Connolly
March 21, 2013